Dump the SLA. Service expectations matter more.
Like an annoying pop song, Service Level Agreements (SLAs) have been on my mind for a while. In most cases, they are not worth the digital bits sent to serve them up on the web. Yet they…
Like an annoying pop song, Service Level Agreements (SLAs) have been on my mind for a while. In most cases, they are not worth the digital bits sent to serve them up on the web. Yet they…
